Terms and Conditions

This website www.ulricehamnstapetfabrik.se is owned by:
Ulricehamns Tapetfabrik
Hillaredsvägen 2
523 38 ULRICEHAMNS
SWEDEN
VAT No: SE5591539969

Customer service:

Phone: +46 (0)321 284 00 Email: info@ulricehamnstapetfabrik.se

Orders and ordering

You must be at least 18 or over to shop from Ulricehamns Tapetfabrik. If you are not 18 years old, you need your parent or legal guardian’s approval before submitting your purchase.

Once you have completed your purchase, we will send you an order confirmation to the email address that you have provided. Your order confirmation includes a summary of the products that you have purchased, price breakdown, invoice- and delivery address and the type of delivery you have chosen.

Please do not hesitate to get in touch with us if you have any questions regarding your order, see contact detail above. We do not save your personal details for anything other than completing your order. You have the right to request all information stored about you.

Delivery information

If the product is in stock, we will normally ship your order within 24 hours. Once your order has been shipped, we will attempt to deliver your order within 5 working days (within the EU) and 10 to the rest of the world. Our international orders are shipped with UPS.

You have the right to cancel your order should it be more than 21 working days delayed. Please contact us regarding delayed shipments so that we can help you as soon as possible. Read more about returns and reclamations below. Delays caused by you not being present to receive the shipment is out of our control and not subject to a refund.

N.B Orders made during weekends and holidays (bank holidays/red days) are processed the following working day.

Prices

All international prices at ulricehamnstapetfabtik.se are in EURO. Please be aware that if you shop from outside the EU, your order might be subject to customs charges. For details regarding this please contact your local customs authorities.

We may update our prices at any time. Despite our best effort, a small number of our products might be mispriced from time to time. If this happens, we will not be obliged to supply the products at the incorrect price. We will contact you and ask you whether you wish to continue with the order at the correct price. We will either cancel your order or refund the price you have paid. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.

Payment

You can place your order with any major credit card (Visa or Mastercard) or choose to pay with PayPal or Klarna. PayPal will apply 3D Secure/verified by Visa which is a global security standard that we use for your security. All transactions are protected by SSL-encryption. This means that nobody other than yourself will be able to access your card details.

Choose your payment method in checkout.

Wallpaper colours

Product imagery can vary from the finished product and we can’t guarantee that the image matches the exact colour of the wallpaper. Colours on imagery can also vary between different electronic devices such as mac, pc, tablets, and mobiles.

We recommend you order a sample before purchasing several rolls. We may, if needed, change the product description and imagery from time to time and will do so without given notice.

Returns and reclamations

When shopping directly from ulricehamnstapetfabik.se you can return your complete order within 14 days from the day that you receive your order. You have the right to cancel your order should it be more than 21 working days delayed. Please contact us regarding delayed shipments so that we can help you as soon as possible. Read more about returns and reclamations below. Delays caused by you not being present to receive the shipment is out of our control and not subject to a refund.

You may reclaim if a defect in manufacturing is suspected. Contacts us on inf@ulricehamnstapetfabrik.se and attach images of the subject and your order number. If a defect is confirmed you will receive new rolls or if out of stock, a refund.

Before returning your order Please contact us via info@ulricehamnstapetfabrik.se before returning an order. We will send you a return-id with instructions of where and how to ship your return. To be able to return an item you need to send it in its original condition and packaging.

Refund payout

Once we have received your shipment you will get an email from us letting you know that we are processing your refund. When the return is accepted a refund will be made.

Please note that if you return your order without first contacting us, the handling time will be longer.